Simons Shoes Sitemap
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Return By Mail
1. Click here to submit your return. You will need your order number given in your confirmation email that begins with a #, and email address you used at checkout. Once approved you will be emailed your prepaid USPS return label.
2. Repack your order using the original packing materials and shipping box.
3. Cover the box’s original shipping label with the prepaid return label that was included with your order. $6.50 will be deducted from your refund to cover your return shipping.
Returns from an international address are the responsibility of the shipper. Returns from Alaska, Hawaii, and APO/FPO must be sent via US Postal Service.
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Return At Our Store
Take your items to our Brookline store located at 282 Harvard Street in Brookline’s Coolidge Corner during store hours. Our staff will be happy to assist you.
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Fast Exchange
Need a different size? Start your fast exchange either by calling Customer Service at 888-626-8748 or visiting our Returns Page. We'll place an order and ship your new size/shoe right away. Your card will be credited for the original purchase as soon as we receive your return.
Note: We'll need to charge the purchase price for the new item(s) at shipping.
