Naot Size Chart

Common Questions:

Q: How do Naot usually fit?

A: Naot shoes generally run narrow, however there are a few shoes that run wider if you have wide feet and are looking to get a pair of Naots. There are wide options of the Kayla, Kirei, Anabel, and Malibu. Shoe styles that generally run wide but are still considered the average width are any shoes from the Utopia collection, which include; Sintra, Kolmer, Catania, Martinos, Martos, Lagoon, and Wander.

Q: Can I replace my Naot footbed?

A: Many of the Naot shoes have removable and replaceable footbeds. To check if a specific shoe has a removable footbed, check the bullets section on each page. Some shoes that have removable footbeds are the Etera, Frey, and Karenna for sandals, the Norther, Alize, and Goodie for boots, and the Kirei, Angin, and Kumara for close toed options.

Q: What are the benefits of replaceable footbeds?

A: Having removable footbed options are great for people who have custom orthotics, but don't want to be limited to one specific shoe. Also, footbeds generally have a shorter life span than the outside of the shoe, losing support and wearing down over time. Replacing the footbed extends the life of the shoe so you don't have to buy a new shoe everytime.

Q: How do I know what Naot replacement footbed to purchase for my Naot shoe?

A: The Naot footbeds are not a one size fits all, as there is a unique replacable footbed for each collection. If you need help determining, give us a call at (617)-277-8980 or send us an email at help@simonsshoes.com, and we would be happy to help!

Q: What do I do if an ornament or rhinestone falls off my shoe?

A: The Naot team has all replacement options available and will be happy to assist if you contact them directly at 1-800-NAOT-USA (1-800-626-8872).

SHOP OUR NAOT COLLECTION

Purchases from Simons Shoes may be returned or exchanged within 30 days if purchased online.

(In-store policy follows 7 days for returns and 14 days for exchanges.)

Returns must be unworn and in the original packaging to qualify for a refund.

To get started chose an option below:

Return By Mail
1. Click here to submit your return. You will need your order number given in your confirmation email that begins with a #, and email address you used at checkout. Once approved you will be emailed your prepaid USPS return label.
2. Repack your order using the original packing materials and shipping box.
3. Cover the box’s original shipping label with the prepaid return label that was included with your order. $6.50 will be deducted from your refund to cover your return shipping.
Returns from an international address are the responsibility of the shipper. Returns from Alaska, Hawaii, and APO/FPO must be sent via US Postal Service.
Return At Our Store
Take your items to our Brookline store located at 282 Harvard Street in Brookline’s Coolidge Corner during store hours. Our staff will be happy to assist you.
Fast Exchange
Need a different size? Start your fast exchange either by calling Customer Service at 888-626-8748 or visiting our Returns Page. We'll place an order and ship your new size/shoe right away. Your card will be credited for the original purchase as soon as we receive your return.
Note: We'll need to charge the purchase price for the new item(s) at shipping.