Easy Returns and Exchanges
We want to make it easy for you to return or exchange an item purchased online.
Purchases from SimonsShoes.com may be returned or exchanged within 30 days of purchase by mail or in-person at our Brookline boutique. No prior authorization is required.
Returns or Exchanges by Mail
Use the original packing materials to repack your item in the original shipping box, or one like it.
Use the included prepaid return label (making sure to cover the original shipping label entirely) and we will deduct $6.50 from your refund.
You may also choose your preferred shipping service and pay the return shipping fees directly. Please ship your return to:
Simons Shoes
282 Harvard St.
Brookline, MA 02446
FedEx and USPS Priority Mail provide fast service and allow you to track your return online. Packages normally arrive at our store in 2-5 business days.
Returns from Alaska, Hawaii and APO/FPO must be sent via US Postal Service.
Fast Exchange
For the fastest service, please call Customer Service at 888-626-8748 to request a Fast Exchange. We'll place an order and ship your new size/shoe right away, and credit your card for the original purchase as soon as we receive your return.
Note: We'll need to charge the purchase price for the new item(s) at shipping.
Returns or Exchanges at Our Store
Purchases made on SimonsShoes.com, through Simons Shoes on Amazon.com, by mail, phone or in-person at our Brookline boutique may be returned in-store for fast, friendly service.
Please note, however, that time limits for returns and exchanges may vary based on where they were purchased. Purchases made in-store may be refunded within 3-days; you may receive an exchange or store credit up to 7-days after purchase.FREE STANDARD SHIPPING IN THE U.S., ALL THE TIME.
Most in-stock items will arrive on your doorstep 3-6 business days after receipt of your order.
Standard Shipping: Free
Two Business Day: $15
Next Business Day: $25
Saturday Delivery: $35
Saturday delivery is available for selected items, as indicated in Checkout. Place your order by 1pm Eastern on Friday to qualify. For more information, please call 1.888.626.8748.
INTERNATIONAL ORDERS
International shipping charges and delivery times vary by location. Shipping options and rates will be displayed during checkout. Most orders are shipped via USPS Priority Mail, with expected delivery in 6-10 business days. Please note, you are responsible for any duties incurred upon entry into your country; it is unfortunately beyond our jurisdiction.
SPECIAL LOCATIONS
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
GIFT CARDS
Gift Cards ship separately, free of charge, via Standard Shipping and usually arrive within 4-7 business days. Two Business Day delivery is available for a $10 shipping fee. To expedite a Gift Card to Alaska or Hawaii, please call 1.888.626.8748 to place your order; allow 1 extra business day for shipping. eGift Cards are emailed within 4 hours of credit approval. International customers cannot purchase or redeem Gift Cards online at this time.
SPECIAL ORDERS
Certain in-stock items may require 5-8 business days for delivery. These items will be displayed during check-out.
GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Questions? Call us at 1.888.626.8748 or email customerservice@simonsshoes.com to reach a customer service representative.
